Administration / Traffic Office

The Role:

This is an excellent opportunity for someone who is a customer facing hands on focused individual with strong administration skills to join and work within our team of professionals staff with in a very busy Traffic office environment.

Key Accountabilities:

• Previous Credit control experience / customer Service experience.
• Optimising / Improve the customer experience
• Excellent interpersonal skills, strong people focus
• Excellent written skills
• A desire to deliver excellent customer service and always want to go that extra mile.
• Self-motivated and driven
• Works well under pressure and to deadlines
• Good team player

Key Tasks:

• Analysing statistics or other data to determine we are on track with resolving customer invoicing and supplier payments
• Dealing with complaints, investigating and solving customers’ problems, which may be complex or long-standing problems.
• Ensuring responses are timely to customer and supplies updating queries through all channels internally and externally and they are managed to the highest quality standard.
• Ensuring customer satisfaction and improve services.
• Problem Solving

Person Specification:

In order to be successful in this position you will need previous Customer Service and Administration experience, have a can do attitude along with the desire to succeed. You will need to be self-motivated, confident, proactive and strategic in your approach, as well as have good communication skills via all mediums written, telephone, computer etc.

Hours of Work:

40 hrs flexible between 07.00hrs & 18.00hrs